Headline News for CRM
 |  |
| Free Newsletter! | ||||||
| Send it to a Colleague | ||||||
| ||||||
| Required Reading [search] | ||||||
| ||||||
Featured Event [search] | ||||||
Call Center & CRM Solutions | ||||||
| ||||||
Other News
KANA Sets Benchmark [Top]
KANA announced that its KANA Contact Center software can scale to a high level of concurrent agents. In benchmark testing on IBM WebSphere Application Server, DB2 UDB Database, and IBM pSeries servers designed to simulate real-world loads, the company demonstrated that KANA Contact Center handles 12,000 agents performing 150,000 transactions per hour with response times under two seconds.
Telefonica de Espana To Implement Amdocs [Top]
Amdocs announced that Telefonica de Espana, a provider of fixed telephony services in Spain, has chosen Amdocs Ensemble for end-to-end billing. Working with Telefonica's I&D Unit, Amdocs will implement its solution for support of Telefonica de Espana's voice and data services.
Interface Signs 300th CRM Customer [Top]
Adams, Harkness & Hill has become Interface Software's 300th customer. The Boston-based investment banking firm recently purchased Interface Software's CRM solution, InterAction, to create a centralized Relationship Intelligence knowledge base for its professionals.
Yube Wins Award [Top]
Yubé announced that the company's e-Services Suite of applications was selected for the "Product of the Year" award for 2001 by the Customer Interaction Solutions magazine. The award is given to the next generation of software and services providers that enable enterprises to enhance operating efficiencies while improving quality, as well as help them become more effective in acquiring, retaining and growing customer relationships.
BancoEstado Standardizes On Siebel [Top]
Siebel announced that BancoEstado, Chile's largest bank, is standardizing on Siebel eBusiness Applications. The bank is deploying the call center software, Siebel Call Center to enhance its ability to sell to and service customers through any channel, enhance customer satisfaction, streamline internal processes, and improve service profitability.
MicroStrategy Ranked [Top]
MicroStrategy has won two Reader's Choice awards in the IT publication Intelligent Enterprise -- winning for its software's advanced analysis and mining capabilities and for CRM analysis. MicroStrategy won these awards in competition with its leading competitors.
Front Page News
| RealMarket Live! Webcast | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Gartner's CRM Vision: Moving From Disillusionment to Real Value | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Listen
 Scott Nelson Gartner Group |
 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Experts Corner | Required Reading | Events Calendar | Career Opportunities | CRM Info | Suppliers
About | Contact | Home | Board of Advocates | Affiliations
Copyright (c) 2002 RealMarket, Inc. All Rights Reserved. ISSN: 1534-1135 Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.