January 8, 2001

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"Demonstrating Return on Investment in an eSupport Solution"
by Tony Rodoni - Vice President of Marketing, Support.com

 
 

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January 29-31, 2001
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Business Development Executive
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"As e-mail customer service and support becomes increasingly popular, it's an excellent idea to test the writing and response skills of potential candidates via e-mail. ... a good way to check for e-mail literacy at the get-go is to 'interview' the candidate via e-mail sometime during the initial screening process."
- 360 Degree Hiring, Retention and Career Pathing, by Jana Johnson



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Other News


TeleTech Growth Creates Change [Top]
TeleTech announced that it is relocating its worldwide headquarters to 9197 S. Peoria St. -- the former headquarters of AT&T Broadband. TeleTech, which began construction on a new headquarters building on Dry Creek Road in Englewood, Colo., has increased its growth expectations and will need additional space in 2001.



eshare Accepts Resignation of James Tito [Top]
eshare announced that the Board of Directors has accepted the resignation of James Tito, President and CEO, effective immediately. Mr. Tito resigned to pursue personal interests, including the establishment of an online ministry.



Apropos Wins Best Of Show [Top]
Technology Marketing Corporation (TMC) Communications SOLUTIONS EXPO Fall 2000 named Apropos Technology's Multimedia Interaction Management Solution as one of its Best of Show winners. The awards emphasize technologic innovation and product feature sets.



BackWeb Announces Earnings Results [Top]
BackWeb announced that it expects revenues for the fourth quarter ended Dec. 31, 2000 to be between $7.1 and $7.4 million, with a loss between $0.11 and $0.14 per share. They believe their revised expectations for the quarter do not reflect any order cancellations or losses to competition.



Delano Announces Third Quarter Expectations [Top]
Delano announced that the Company expects to report revenues for the quarter ended December 31, 2000 of approximately US$9.3 million, a 15% increase over the prior quarter and a 215% increase over the same quarter in the prior year. The Company also expects to report a loss ranging between $11.75 million and $12.25 million or $0.33 per share before the amortization of goodwill and stock compensation expense.



Xchange Named One of the 12 Most Influential Companies [Top]
Xchange announced it has been named one of the 12 Most Influential Companies in IT by Intelligent Enterprise. Intelligent Enterprise's annual ``IE Dozen'' identifies 12 IT solutions providers as the ``most influential'' in enabling businesses to leverage IT for strategic advantage.


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