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RealMarket Live! - Webcasts ON DEMAND |
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"New Ideas and New Directions in 2004"
As we look to 2004, Aberdeen offers a perspective of the most important trends for the next 12 months. Based on research, these findings highlight what's new, what's hot, what's fizzling and what is making a comeback. Listen what the experts have to say if you want help prioritizing your CRM plans as it relates to new technologies, hosting strategies, vertical industries, business process and more.
(Listen Now)
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Must-Hear for:
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Anyone looking for insight into 2004 planning
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What you will learn:
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What trends will most affect your 2004 CRM plans
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Featured Expert(s):
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Denis Pombriant, VP and Research Director, Aberdeen Group
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Archive
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syndicate RealMarket Live! on your web site |
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- Darden Uses Courion to Automate Identity Management - Darden Restaurants, owner of the popular Red Lobster, Olive Garden, Bahama Breeze and Smokey Bones restaurants, has selected AccountCourier(r) . . . more >>
- Primus Announces Web Event on Knowledge-Centered Support - A free live Web seminar titled "Knowledge-Centered Support: A Best Practice Methodology that Improves Operational Efficiency & Customer Sati . . . more >>
- Clarke American Selects Verint - Clarke American has partnered with Verint to fuel enterprise quality initiatives across the company's five networked contact centers, which . . . more >>
- Crestron Implements RightNow to Support Dealer Network - RightNow(r) Technologies announced its selection by global control and automation products manufacturer Crestron Electronics as its platform f . . . more >>
- Positive Software Systems' ContactQ' Wins Award - Positive Software Systems, Inc., a provider of software solutions proven to optimize sales and collection activities for telemarketing compa . . . more >>
- DCI Introduces New Conference Opportunities - DCI announced all-new networking opportunities taking place at its Customer Relationship Management Conference & Exposition, March 2nd - 4th . . . more >>
- Silverpop Addresses CAN-SPAM - Silverpop, a provider of e-mail marketing solutions, is helping its clients prepare for compliance with the new CAN-SPAM legislation. In add . . . more >>
- Celcorp Launches Celview 3.0.3 - Celcorp announced the release of Celview version 3.0.3 for Macintosh. The latest version of Celcorp's flagship terminal emulation product su . . . more >>
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| Stock Index |
| RealMarket |
45.32
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1.87%
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| Stock Index: | Tell me more |
| Dow Jones | 10,538.66 | -0.05% |
| Nasdaq | 2,057.37 | 0.49% |
| S&P 500 | 1,123.67 | 0.13% |
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| Amdocs | 24.75 | 1.1 |
| APAC | 2.66 | 0 |
| Applix | 3.94 | 0.25 |
| Apropos | 3.65 | -0.18 |
| Ask Jeeves | 22.96 | 2.08 |
| Aspect | 16.98 | -0.14 |
| Astea | 3.18 | 0.03 |
| ATG | 1.7 | 0.11 |
| AVAYA | 12.94 | 0.47 |
| Blue Martini | 4.9 | -0.05 |
| Broadvision | 4.7 | 0.05 |
| Chordiant | 5.2 | -0.4 |
| ClickSoftware | 4.25 | -0.08 |
| Convergys | 17.75 | -0.07 |
| Concerto | 12 | -0.01 |
| E.piphany | 8.05 | 0.01 |
| eGain | 2.35 | 0 |
| eLoyalty | 3.56 | 0 |
| Epicor | 14.01 | 0.71 |
| eOn | 3.81 | -0.04 |
| FirstWave | 4.88 | -0.13 |
| Group 1 | 17.72 | -0.2 |
| HP | 23.77 | 0.1 |
| ICT Group | 12.64 | 0.37 |
| Interact Intell | 5.19 | -0.01 |
| Interv Brite | 12.5 | -0.05 |
| KANA | 3.73 | 0.01 |
| LivePerson | 5.5 | -0.46 |
| NCR | 40.09 | 0.71 |
| NICE | 26.4 | 0.63 |
| Onyx Software | 4.55 | 0.26 |
| Oracle | 13.6 | 0.05 |
| Pegasystems | 8.6 | 0.03 |
| PeopleSoft | 23.94 | 0.17 |
| Pivotal | 2.07 | 0 |
| Primus | 7.011 | -0.319 |
| Rainmaker | 1.3 | -0.06 |
| SAP | 45 | 0.62 |
| Selectica | 4.6 | 0.28 |
| Sento | 4.78 | -0.12 |
| ServiceWare | 0.58 | 0 |
| Siebel | 15.91 | 0.52 |
| Sitel | 2.53 | 0.05 |
| SPSS | 19.41 | -0.06 |
| SupportSoft | 13.5 | 0.01 |
| Sykes | 8.9 | 0.55 |
| Tekelec | 16.55 | 0.65 |
| Teletech | 11.58 | 0.16 |
| Verint | 24.1 | 0.9 |
| Vignette | 2.59 | 0.04 |
| ViryaNet | 5.46 | 0.1 |
| West Tel | 23.84 | -0.1 |
| Witness | 9.369 | 0.379 |
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| As of close
01/06/04
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RealMarket Resource Center |
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Resource
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Description
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Events:
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ICCM East 2004 Conference & Exposition -
ICCM East offers a new standard for contact center, customer care, customer management, customer service and telesales education and strategy development. This annual event takes a holistic approach to all the disciplines necessary to grow your customers, increase profits and compete more effectively. ICCM East will deliver critical insights and practical advice for building customer-centered business processes, including: - Contact Center Management and Technologies
- IP Telephony for the Contact Center
- Best Practices for CRM
- Customer Service
- Customer Loyalty
Visit www.iccm.com or call 800-265-5665 for more information.
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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