January 7, 2003

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Expert's Corner #REF!
Q: Should you create a separate group to provide 'premier level' support?
Answer

David Brown
Support Center University
 
Required Reading #REF!

"Mobile Communications: Case Studies"
by Susan Trout - Vytek Wireless, Inc.

 
 

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DCI's Customer Relationship Management Conference & Exposition
Feb 19-21, 2003
McCormick Place, Lakeside Center - Chicago, IL

 
 

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Other News

  • AFSMI Announces 2003 Webinar Lineup
  • edocs With Blue Cross And Blue Shield

    • AFSMI Announces 2003 Webinar Lineup [Top]
    The Association for Services Management International (AFSMI) announced the schedule for its 2003 Webinar series. The Web-based seminar series will kick off its 2003 lineup on January 14 with a presentation by Mark Hordes from Alexander Consulting entitled "Business Development Skills for the Technical Field Force."



    edocs With Blue Cross And Blue Shield [Top]
    edocs announced that it has entered into a national agreement with Blue Cross and Blue Shield Association (BCBSA). BCBSA will promote edocs' solutions and services and share best practices across its 42 independent member Plans.


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