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			RealMarket Live! - Webcasts ON DEMAND
		"1to1 Innovators - The Best of the Best"    Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals. (Listen Now)   Must-Hear for:    CRM professionals in marketing and customer service What you will learn:    How best-in-class CRM implementations are making a big impact on the bottom line. Featured Expert(s):    Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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Construction Contractors Using Deltek CRM
Deltek announced that its solution for client relationship management (CRM) and proposal generation is playing a role in the marketing and business development functions of 15 of the 50 largest U.S. construction contractors. Deltek's solution organizes client and lead data in one central database.

LoanPerformance Selects MicroStrategy
MicroStrategy announced that LoanPerformance has selected the MicroStrategy Business Intelligence Platform for analysis and reporting of mortgage industry data trends. LoanPerformance (formerly MIC) provides data, software, and analytics to the mortgage industry. Through LoanPerformance's solution, TrueStandings, MicroStrategy is providing historical mortgage data in a Web-enabled user interface.

			Required Reading
		Case Study: Personalized Statements for a Service Bureau    TPSi offered a full roster of services that included invoicing, loan statements, bank statements, credit union services, CD-ROM development, mailing services, and more. When customer demand began to move from the printing of basic statements in black and white to creating more appealing, high impact color statements, TPSi looked to Exstream Software. more >>
Archive of past Required Reading articles

• Nissan Succeeds with Blue Pumpkin - Blue Pumpkin announced results from its implementation with Nissan Motor Acceptance Corporation (NMAC) that include a projected return-on-in . . . more >>
• Singapore Power Selects ViryaNet Service Hub - ViryaNet announced that SP Services Ltd has purchased ViryaNet Service Hub for Utilities from a ViryaNet partner to automate its field workf . . . more >>
• KANA to Acquire Hipbone - Hipbone was founded in 1998 and has is a provider of co-browsing, live chat and file sharing technologies for customer support and sales exe . . . more >>
• EDS Named To Leadership Quadrant - EDS announced that IT services analyst firm IDC ranked the company as one of six leading global services providers in the CRM Services marke . . . more >>
• LivePerson Acquires Certain Island Data Assets - Liveperson announced it has acquired certain assets of privately-held Island Data for about $3.0 mln, of which $0.3 mln will be paid in cash . . . more >>
• Fiserv Securities Selects Web Ally CRM - Fiserv has selected Web Ally as its front office, enterprise customer relationship management (eCRM) platform for its account managers, sale . . . more >>
• Shares of TeleTech Rise on Deal Speculation - Shares of TeleTech Holdings Inc. surged amid speculation the company either has signed or is close to signing a large contract. On Dec. 20, . . . more >>
• GWI Becomes Microsoft Partner - GWI Software announced that they received Microsoft's Gold Partner Certification for Software Products. The Microsoft Gold Certified Partner . . . more >>
• ClientLogic Acquires Service Zone - ClientLogic announced it has acquired privately-held Service Zone Holdings. Service Zone's core business is providing companies with outsour . . . more >>

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Dow Jones	10,544.07	1.27%
Nasdaq	2,047.36	1.99%
S&P 500	1,122.22	1.22%
Amdocs	23.62	1.21
APAC	2.66	-0.01
Applix	3.69	0.02
Apropos	3.83	0.19
Ask Jeeves	20.88	2.18
Aspect	17.12	0.89
Astea	3.15	0.21
ATG	1.59	0.02
AVAYA	12.49	-0.41
Blue Martini	4.95	0.05
Broadvision	4.65	0.25
Chordiant	5.6	0.25
ClickSoftware	4.33	0.18
Convergys	17.82	0.17
Concerto	12.01	0.05
E.piphany	8.04	0.72
eGain	2.35	0.2
eLoyalty	3.56	-0.18
Epicor	13.3	0.56
eOn	3.85	-0.04
FirstWave	5.01	-0.53
Group 1	17.92	0.19
HP	23.59	0.43
ICT Group	12.27	0.21
Interact Intell	5.2	0
Interv Brite	12.55	0.77
KANA	3.72	0.4
LivePerson	5.96	0.66
NCR	39.41	0.59
NICE	25.77	1.74
Onyx Software	4.29	0.29
Oracle	13.55	0.41
Pegasystems	8.57	-0.08
PeopleSoft	23.77	0.97
Pivotal	2.07	0
Primus	7.33	0.42
Rainmaker	1.36	0.02
SAP	44.37	2.07
Selectica	4.32	0.03
Sento	4.9	0.32
ServiceWare	0.58	0
Siebel	15.39	1.4
Sitel	2.47	0.14
SPSS	19.47	1.02
SupportSoft	13.49	0.16
Sykes	8.35	0.05
Tekelec	15.9	0.44
Teletech	11.42	-0.07
Verint	23.2	0.73
Vignette	2.55	0.26
ViryaNet	5.36	-0.32
West Tel	23.939	0.419
Witness	8.99	0.13
As of close 01/05/04