January 5, 2001

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Required Reading

"CRM or C3i? Why 80% of All CRM Initiatives Fail"
by Mike Smock & Rod Watkins - Managing Directors, vSente
 
 

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The Executive Summit for IT Service and Support
January 29-31, 2001
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Career Opportunity

Business Development Executive
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"Make friends of local educational institutions. You'd be amazed how often this important recruiting strategy is overlooked. But just as recruiters for the NFL frequent college stadiums, so should you be checking out those local class lists!"
- 360 Degree Hiring, Retention and Career Pathing, by Jana Johnson


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Other News


Ithena Supports Siebel Marketing 2000.3 [Top]
Ithena announced that Ithena e-CI will support Siebel Marketing 2000.3. Ithena has also joined the Siebel Alliance Program as a Software Partner. Ithena e-CI aims to enable business managers to identify, analyze and predict evolving customer behavior.



IBM Announces E-Support Online Services [Top]
IBM Personal Systems Group announces enhancements to its online customer support with an automated service infrastructure designed to diagnose and resolve common IT problems. IBM will package e-support solutions on IBM ThinkPad notebooks, NetVista desktops, Intellistation professional workstations and eServer xSeries computers using technology licensed from Support.com.



SageCircle Presents Seminars [Top]
SageCircle presents three full-day seminars to provide high tech marketing, PR, account representatives, business development and executives with knowledge and insights into the IT Industry analysts and the media. The seminars are "Understanding the IT Media and Developing Strong Connections," "Understanding the IT Industry Analysts and Building Effective Relationships" and "Building Blocks for a World-class Analyst Relations Program."



Pegasystems And Alcatel Form Alliance [Top]
Pegasystems announced a technology alliance with Alcatel. The partnership will combine Pegasystems' workflow automation with Alcatel's enterprise expertise in voice, data and call centers to provide solutions to automate telephone-based customer interactions such as service enquiries, telemarketing and sales.



Group 1 Software And Dimensional Insight Agreement [Top]
Group 1 Software announced that it has entered into an agreement with Dimensional Insight to resell Dimensional Insight's DI Atlantis Suite. Customers of Group 1's DM1 marketing automation solution will have access to ad hoc reporting and data analysis capabilities through the DI Atlantis Suite.



NCR Names VP [Top]
NCR announced that Mohsen Sohi has been named senior VP of its Retail Solutions Division. Sohi joins NCR after more than 14 years at AlliedSignal.


Front Page News

 

 
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