January 4, 2002

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Expert's Corner [search]
Q: Improving Customer Relationships -What is more important? Results or Perception?
Answer

Rod Dahl
Virsten TeleCorp
 
Required Reading [search]

"Customer Loyalty - the new battleground for telcos"
by  - Chorleywood Consulting

 
 

Featured Event [search]

Call Center Demo & Conference Dallas
January 28-30, 2002
The Fairmont, Dallas, TX

 


Other News

  • KANA Enables Western Digital
  • Interface Wins Award
  • Quest Supports Siebel 7

    • KANA Enables Western Digital [Top]
    KANA announced that Western Digital has implemented KANA Response software to enable its customer service representatives to field monthly customer requests over e-mail in addition to the phone service Western Digital offers. KANA's e-mail management solution allows Western Digital to increase the number of inquiries each call center representative can manage, while improving customer service and decreasing costs in its contact center.



    Interface Wins Award [Top]
    Interface Software announced that it has been named a winner in KPMG's 18th annual Illinois High Tech Awards program. The program is an awards event in the state that recognizes and honors the achievements of the high tech industry. It was developed to celebrate the success of Illinois high technology entrepreneurs who have persevered despite the risks to successfully bring to the marketplace innovative products and new jobs.



    Quest Supports Siebel 7 [Top]
    Quest Software announced that its application monitoring solution, Foglight for Siebel eBusiness Applications, will be integrated to support Siebel 7. Quest Software will submit the integration of Foglight for Siebel eBusiness Applications with Siebel 7 for validation.


    Front Page News

     

     
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    Gartner's CRM Vision: Moving From Disillusionment to Real Value
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    Scott Nelson
     Gartner Group
     

     

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