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CELLIT
Joins Siebel [Top]
CELLIT announced that it has joined the Siebel Alliance
Program as a Premier Software Partner. This alliance will
enable CELLIT to integrate its software, ContactPro, with the
Siebel eBusiness Applications.
Federal
Government Elects Vignette [Top]
Vignette announced the opening of a Reston, Va., office to
help the company address the growing demand for its
applications among federal agencies. Since Vignette's
applications were added to the General Service
Administration's Federal Supply Schedule, four government
agencies -- the National Science Foundation, the Army Air
Force Exchange Service, the U.S. Navy and the U.S. Department
of Defense -- have purchased and are using its software to
address their online business needs.
PeopleSoft
and RewardsPlus Team [Top]
PeopleSoft announced an alliance with RewardsPlus for
employee-paid benefits. The PeopleSoft and RewardsPlus
RealLife Benefits solution enables employees to select,
purchase and pay for employee-paid benefits and services,
including insurance, legal help, online bill payment and
personal and family care coverage.
Teleperformance
Acquired Share In PerfectCall [Top]
Teleperformance Netherlands acquired a majority share in
PerfectCall. This aims to strengthen the SR. Teleperformance
Group's position both within the Dutch market and as a leader
in outsourced CRM and Teleservices.
Avaya
Teams With SpeechWorks [Top]
SpeechWorks announced details of its reseller and distribution
agreement with Avaya. Avaya will offer SpeechWorks 6.5 speech
recognition solution integrated with its CONVERSANT System for
Interactive Voice Response (IVR) and its Voice@Work service
creation software tool.
Sitel
Canada Awarded [Top]
SITEL announced it has received the Canadian Marketing
Association's Silver RSVP Award for Contact Center Excellence
for its text-based chat program for ValueWeb, the Web hosting
subsidiary of e.spire Communications.
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 Chris Ryan Front Range Solutions, HEAT Division |
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