January 2, 2001

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Q: Scaling Support: What does it mean for you and your customers?
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Chris Kauffman
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"Taking Your Sales Channels to the Web"
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"Setting realistic expectations is important. When initially laying out the project plan, you probably won't know how much time to budget for each type of integration, so don't over-commit. The sequence for achieving each technology integration depends on your company's business and support objectives and the technologies in use."
- Managing the Implementation of New Support Systems, by Albert R. Stark


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Other News


JetForm Joins Siebel Alliance [Top]
JetForm and Siebel announced that JetForm has joined the Siebel Alliance Program as a Premier Software Partner. Through this alliance, customers in the public sector and financial services industries can extend their Siebel eBusiness Applications by allowing end-users to complete application processes - including document fulfillment - online.



Vignette Relationship With AV Labs [Top]
AV Labs and Vignette announced an alliance focused on early-stage Internet ventures. Vignette will provide preferential access to technical and architectural resources, product support services, e-Business development and strategy, training and marketing programs.



USA Technologies & IBM Extend Relationship [Top]
USA Technologies announced IBM Global Services would continue to help it implement and support up to 5,000 Business Express business offices in hotels for another 12 months. The new agreement with IBM includes the incorporation of e-Port into the Business Express offering. Business Express is a 24-hour, credit card-activated business center. Business Express and MBE Business Express have already been installed in 500 U.S. hotels.



White Pajama Partners With US Interactive [Top]
U.S. Interactive announced that it has been retained by WhitePJ to integrate its Internet-centric customer management and billing solution into White Pajama's customer contact center solutions for small and medium-sized companies. White Pajama -- headquartered in Hayward, California -- is a provider of ASP-based customer contact solutions.



Sage Announces New Staff [Top]
TeleMagic is announces that they have hired Thomas L. Reed as Director of Sales. Mr. Reed has a background in E-Commerce Solutions and Business Sales as an Executive Analytical Sales Consultant with business to business skills.



Newton Fund Managers Select Apropos [Top]
Apropos has announced that Newton Fund Management has implemented Apropos' total interaction management software for its client services division. The Client Services division in Edinburgh has implemented Apropos for email, Web, outbound and voice management with the intention to roll out to other areas of the organization during 2001.



enhansiv Appoints Dan Reed as VP [Top]
enhansiv announced the appointment of Dan Reed to VP of sales. Reed will aim to execute enhansiv's vision of building long-term customer relationships with Global 1000 clients, consolidate sales efforts and expand enhansiv's global presence


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